Frequently Asked Questions
What does Nirtovkq™ offer?
Our collection focuses on cozy home accents, including decorative figurines, vases, candle holders, bookends, jewelry dishes, and keepsake boxes. Soft shapes and warm colors make the pieces easy to incorporate into everyday spaces.
Are the accessories in the photographs included?
Only the items expressly listed in the product description are included. Flowers, candles, jewelry, books, and other styling accessories are not included unless stated otherwise.
Can I use the vases with fresh flowers and water?
Follow the instructions on the individual product page. If a vase is described as suitable for dried or artificial stems, do not assume that it is watertight or suitable for fresh flowers.
Are the decorative pieces suitable for children?
Our products are home decorations, not toys. Keep small or breakable objects out of children’s reach. Wall decorations should be installed securely using fittings suitable for the wall and the item.
How should I care for ceramic and decorative pieces?
Dust gently with a soft, dry cloth and avoid abrasive cleaners. Do not assume an item is dishwasher-safe, microwave-safe, food-safe, or suitable for outdoor use unless its product page explicitly says so.
What should I know about candle and incense holders?
Use only the candle or incense type specified for the item. The Little House Tealight Holder is intended for a flameless LED tealight. For products used with a real flame or burning incense, use a suitable heat-resistant surface and never leave them unattended.
When will my order arrive?
Orders are confirmed and dispatched within 2 business days of being placed.
Estimated transit time is 3–15 business days after dispatch. This is an estimate, and actual delivery times may vary.
Order processing and transit are separate stages. Please review our Shipping Policy for shipping destinations, fees, and further delivery information.
How do I check my order status?
To request an update, email service@nirtovkq.com with your order number and the email address used at checkout. Our customer support team can help you check your order status and available shipping information.
If your package appears delayed or you have a delivery concern, please contact us so we can look into it.
What are your customer service hours?
Our customer service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).
You can email service@nirtovkq.com at any time. Messages received outside our service hours will be reviewed when customer service resumes.
Can I change or cancel an order?
Contact us as soon as possible. We will check whether the order can still be changed or canceled based on its current status. Once dispatched, an order may need to follow the return process instead. Details are provided in our Terms and Conditions.
What if my item arrives damaged or incorrect?
Email service@nirtovkq.com with your order number and a description of the issue. Photographs of the item and packaging are helpful where practical. If you cannot provide photographs, please still contact us and explain the situation.
We will assess the issue and arrange an appropriate remedy without additional cost to you where the item is damaged, defective, incorrect, or materially different from its description.
Can I return an item if it does not suit my space?
Our standard return window is 20 days from the date your order is dispatched.
Please contact service@nirtovkq.com within this period to request a return. Return eligibility, return shipping costs, and instructions are explained in our Return & Refund Policy.