Contact Us
Customer Service at a Glance
Nirtovkq™ is owned and operated by Shenzhen Jianmang Youjia Technology Co., Ltd. We provide support for product inquiries, orders, and after-sales matters related to nirtovkq.com.
Legal Company Name: Shenzhen Jianmang Youjia Technology Co., Ltd.
Brand: Nirtovkq™
Website: nirtovkq.com
Customer Support Email: service@nirtovkq.com
Phone: +86 15794988903
Business Address: Room 402, No. 6 Zhangfeng Road, Dongfang Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong 518100, China.
For order-related inquiries, please include your order number so we can find your purchase details more quickly.
Clear Answers for the Little Details That Make a Home
Wondering whether a vase will fit on your nightstand, how to care for a decorative figurine, or where your eagerly awaited package is? We’re here to help.
From product details before you buy to questions after your items arrive, we want every conversation to help you feel more confident about choosing and enjoying your home accents.
You can contact us about:
- Product Information: Materials, dimensions, colors, available styles, and package contents.
- Display and Care: Suitable placement, cleaning methods, and precautions for use.
- Order Support: Order status and requests to change or cancel an order.
- Shipping and Delivery: Dispatch updates, package tracking, and delivery issues.
- After-Sales Support: Damaged, incorrect, or missing items, as well as return and refund requests.
- Checkout and Payment: Problems encountered during checkout.
- General Inquiries: Other questions about Nirtovkq™ or shopping on our website.
Email us directly at service@nirtovkq.com and let us know how we can help.
What to Include When You Contact Us
For an Existing Order
Please include your order number, the email address used at checkout, and a brief description of the issue. If you would like to change your shipping details or cancel an order, contact us as soon as possible. We will check whether your request can be accommodated based on the order’s current status.
For a Specific Product
Please include the product name or a link to its page, along with the details you would like to clarify. For example, you might ask about a figurine’s dimensions, a vase’s intended use, the number of bookends included, or the type of candle a holder is designed for.
For Damaged, Incorrect, or Missing Items
Please describe what happened. If possible, include clear photos of the item, its packaging, and any affected areas to help us understand the issue and advise on the next steps. If you cannot provide photos, please still contact us and explain the situation.
To protect your information, please do not send full payment card numbers, payment passwords, or verification codes by email.
Need to Request a Return?
Please contact us first at service@nirtovkq.com with your order number and the reason for your return. We will provide the applicable return instructions and address.
The business address above is provided as part of our company contact information. Please do not send items back before confirming the return address with us. For return eligibility, costs, and refund arrangements, please refer to our Return & Refund Policy.
A Little Note from Nirtovkq™
A home’s warmth often lives in the smallest details: a little bear beside your books, a cat-shaped tray keeping your rings safe at bedtime, or a vase bringing soft lines to a quiet corner.
At Nirtovkq™, we care about those everyday details—and the questions you have when choosing them. Whether you are looking for a small accent for your home or need help with an order, you are welcome to get in touch. We’ll offer clear, practical answers tailored to what you need.