Shipping Destinations and Fees

We ship to addresses for which a delivery option is available at checkout. If no shipping option is available for your address, please contact us before completing your purchase so we can confirm whether delivery can be arranged.

Shipping charges are calculated based on your order and delivery address and are displayed at checkout before payment. If your order qualifies for a free-shipping promotion, the applicable discount will be shown at checkout. Free shipping is not provided by default unless expressly stated as part of a published promotion.

The shipping origin of a product is determined by the product or delivery information provided before purchase. Our business address does not necessarily represent the physical shipping location for every product. If the relevant page does not specify the shipping origin and you need to know whether your order will be shipped internationally, please contact us before placing your order.

Order Processing Time

Orders will be confirmed and dispatched within 2 business days after the order is placed.

Business days are Monday through Friday, excluding public holidays applicable at the relevant processing location. Order processing time and shipping transit time are calculated separately.

If an item is out of stock, information is incomplete, or another issue may prevent us from dispatching your order on time, we will contact you to explain the situation. If we are unable to dispatch your order within the stated timeframe, you may choose to accept the revised arrangement or cancel the unshipped order and receive a refund.

Estimated Delivery Time

After dispatch, the estimated shipping time is 3–15 business days.

This is an estimated timeframe only. Actual delivery times may be affected by the destination, carrier operations, weather conditions, public holidays, customs inspections, and other factors outside our reasonable control.

If your order has not arrived after the estimated delivery period, please contact us. The estimated delivery timeframe does not limit our responsibility to assist with delayed or undelivered orders.

Taxes, Duties, and International Shipping

Any taxes collected by us at checkout will be displayed before payment.

For international orders, if the checkout page does not expressly state that import duties, customs charges, or clearance fees are included or prepaid, the relevant destination authority or carrier may charge these amounts separately. Such charges are generally the responsibility of the recipient.

Where required by applicable law, we will disclose foreseeable additional charges before purchase. We will not require you to pay costs that are legally our responsibility or that should have been disclosed to you in advance under applicable law.

Order Status and Tracking

To request an update on your order status or available tracking information, please email service@nirtovkq.com and provide your order number and the email address used to place the order.

Our customer service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT). You may email us at any time, and we typically respond within 2 business days.

Address Changes

Please review the recipient's name, shipping address, postal code, and telephone number carefully before completing your order. If you need to make a change, contact us as soon as possible.

We will determine whether an address change can be made based on the current status of the order. Once an order has been dispatched, we cannot guarantee that the carrier will be able to change the delivery address.

If an address issue requires redelivery, we will explain the reason and any actual additional cost before making arrangements. We will not charge you without first obtaining your confirmation.

Delays, Lost Packages, or Delivery Issues

If tracking has not updated for an extended period, your order has exceeded the estimated delivery timeframe, or tracking shows that the package was delivered but you have not received it, please contact us.

We will assist in reviewing the carrier's records and delivery status and, based on the outcome, provide an appropriate solution, which may include continued delivery assistance, replacement, or refund. We will not automatically reject a request solely because tracking shows a “delivered” status, nor will we require you to resolve the matter with the carrier on your own.

Damaged, Incorrect, or Missing Items

For home décor items, ceramic vases, and similar products, please inspect both the product and the packaging after delivery.

If your order arrives damaged, contains the wrong item, or is missing any item, please provide your order number and a description of the issue. If convenient, you may also include photographs. If you are unable to provide photographs, please contact us first so we can still review the issue.

Where the issue results from the product itself or the fulfillment of your order, we will provide an appropriate remedy and cover any necessary handling costs.