Return & Refund Policy

Return Request Period

If your Nirtovkq™ purchase is not suitable for your space, you may request a return within 20 calendar days after the order is dispatched.

If this period would give you fewer than 14 calendar days after receiving the goods to submit a return request, the return request period will instead be extended until 14 calendar days after delivery, whichever date is later.

You only need to submit your return request within the applicable period; the returned item does not need to arrive within that same period. Rights relating to defective goods, incorrect items, or other protections provided by applicable law are not limited by this change-of-mind return period.

Condition of Items for Change-of-Mind Returns

For returns based on a change of mind, unsuitable style, or styling preference, please keep the product complete, with all accessories included, and free from use, staining, or damage beyond what is reasonably necessary to inspect the item.

You may open the packaging as reasonably necessary to inspect the product's appearance, dimensions, and basic characteristics. Opening the packaging alone will not automatically make the item ineligible for return.

Please use the original packaging where possible. If the original packaging is unavailable, you may use alternative packaging that provides equivalent protection. The absence of original packaging alone will not automatically disqualify a return.

If the product has decreased in value due to handling beyond what is reasonably necessary for inspection, we will explain the basis for any deduction and make only a reasonable deduction where permitted by applicable law. We do not impose fixed-percentage penalty charges.

Damaged, Defective, Incorrect, or Missing Items

Please email service@nirtovkq.com with your order number and a description of the issue.

If convenient, you may include photographs of the product, packaging, and affected area to help us review the issue. If you are unable to provide photographs, please contact us first. You are not required to attempt to repair the product yourself before contacting us.

Once the issue has been reviewed, we will arrange an appropriate remedy depending on the circumstances and applicable requirements, which may include replacement, exchange, refund, or another suitable solution. If the affected item needs to be returned, we will cover the necessary return shipping costs.

How to Request a Return

1. Email us with your order number, the email address used to place the order, the product name, and the reason for the return.

2. We will respond within 2 business days with the applicable return address, packaging instructions, and any relevant cost information.

3. After receiving complete return instructions, please send the item back within 14 calendar days and retain proof of shipment.

4. Once the returned item is received, we will inspect it and notify you of the outcome within 5 business days.

If a delay in our response affects the time available for you to return the item, we will adjust the applicable deadline accordingly and will not reject a return request that was submitted on time.

Return Address and Packaging

Please use the return address provided by our customer service team. Our business address and the sender address shown on your parcel may not be the correct return destination, so please confirm the return address before sending anything back.

If a return requires international shipping, we will clearly inform you of the destination country and the applicable cost arrangements. If an international return arrangement that was not disclosed before purchase would result in additional return costs for you, we will provide a prepaid return method or cover the reasonable additional costs arising from that arrangement.

Ceramic ornaments, vases, and other fragile products should be packed in a sturdy outer box with suitable protective cushioning. Individual pieces in a set should be protected separately.

We recommend using a trackable shipping service and keeping proof of shipment. If a returned item is damaged in transit, we will review the packaging, shipping records, and the circumstances of the damage rather than automatically assigning full responsibility to you.

Return Shipping Costs

Change-of-mind returns: If you return an item because you changed your mind or because the style, size, or appearance is not suitable, you are responsible for the reasonable cost of return shipping. We do not charge restocking fees or return processing fees.

Product or fulfillment issues: If a return is required because an item is damaged, defective, incorrect, or materially different from its description, we will cover the necessary return shipping costs.

Original shipping charges: If an entire order is approved for return, we will refund the standard shipping charge originally paid for the order. Any additional amount paid for expedited or upgraded shipping is not refundable for a change-of-mind return unless otherwise required by law.

For partial returns, we will refund the amount actually paid for the returned item. Any shipping charge specifically attributable to a defective or incorrect item will also be refunded. Other original shipping charges are generally non-refundable unless applicable law requires otherwise.

If the original order qualified for free shipping, we will not retroactively charge the original outbound shipping cost because of the return.

Refund Amount and Method

Refunds are calculated based on the amount actually paid for the returned item, including applicable product taxes, with shipping charges handled in accordance with the rules above.

Refunds will be returned to the original payment method and will not be automatically converted into vouchers or store credit.

Once a refund has been approved, we will initiate it within 3 business days. Your bank or payment provider may then require an additional 5–10 business days for the funds to appear in your account. Actual processing times may vary.

If applicable law requires a refund to be issued sooner, or requires processing based on proof that the return has been sent, we will follow that requirement and will not extend a statutory deadline because of our internal review process.

Where a refund is approved without requiring the item to be returned, we will initiate the refund within 3 business days after the resolution has been confirmed.

Exchanges and Order Cancellations

If you would like to exchange an item for a different style, please contact us first so we can confirm availability and the applicable process. Exchanges resulting from defects or incorrect items will not incur additional necessary handling charges.

Orders that have not yet been dispatched and can still be stopped from processing may be cancelled without a cancellation fee. Once the cancellation is confirmed, we will initiate the refund to the original payment method within 3 business days.

Orders that have already been dispatched may need to be handled through the applicable return process.

Statutory Rights

This policy does not reduce or exclude any statutory right of withdrawal, protections for defective goods, or other mandatory consumer rights available under applicable law.

Where applicable law provides more favorable terms or protections, those legal requirements will apply.